Consistent Customer Orientation

 

Our customers are the focus of our actions. We will be intensively engaging in your tasks and understand your market setting, your values, interests and needs.  This enables us to always work with the result in mind and actively contribute to your business success.

Mission Statement

Our customers are also our partners – we can only be successful if they can capture the market with high-quality, cost- and performance-optimized products.

For our partners we deeply commit ourselves to:

•   Transparent and market-based pricing
•   Quality being our business culture
•   Delivery reliability
•   High flexibility
•   Competent advice and technical support

With this policy we aim at long-term business relationships. We provide all technical and commercial framework conditions in order to grow alongside our customers.

For the cooperation with our customers it is our aim to get involved into new developments at the earliest possible stage in order to advise and to generate consensual solutions.

Customer Focus Teams

Throughout all phases of cooperation you are provided with a permanent customer focus team.  Experienced project managers will accompany you through the development and industrialisation of your products and will coordinate all required activities.  After having successfully managed the start of series production, the customer focus team will take care of your running orders in the order processing center.  Next to their order processing competencies they are on the same team with with the product manager who answers any technical questions.  On the basis of this networking we are able to react to your wishes and requests immediately and with greatest competency.  These teams are supported by our efficient supply chain management, performing tasks such as worldwide material procurement, or creating a logistics service tailored to your needs.

After Sale Service

Of course we also accompany your products through the phase of use.  Our supply chain management monitors the components‘ life cycle  and gives you timely information about upcoming discontinuation announcements.  In cooperation with you we develop approaches to safely pass into a new generation.  Our proficient failure analysis supports the development of new products.  Moreover we carry out documented repairs to your products under professional conditions.